Last Updated: 4 November 2025
At Patio Puffs Online Store (Individual Establishment) (“we”, “our”, “us”), customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
-
Returns are accepted within 7 days from the date you receive your order.
-
The item must be unused, in its original packaging, and in the same condition that you received it.
-
Proof of purchase (receipt, invoice, or order confirmation) must be provided.
-
Custom-made, personalized, or used items are not eligible for return due to hygiene and safety reasons.
Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 7–14 business days to your original method of payment.
-
Shipping or delivery charges (if applicable) are non-refundable.
-
For payments made via BenefitPay or Cash on Delivery, refunds may be issued as store credit or bank transfer.
Exchanges
-
Items may only be exchanged if they are defective or damaged upon delivery.
-
To request an exchange, please contact us within 48 hours of receiving your order at support@patiopuffs.bh.
Shipping Returns
-
Customers are responsible for paying return shipping costs unless the return is due to an error from our side or a defective product.
Contact
For return or refund inquiries, please contact us:
📧 info@patiopuffs.bh
📞 +973 39648426