{"id":14,"date":"2023-11-20T11:25:18","date_gmt":"2023-11-20T11:25:18","guid":{"rendered":"https:\/\/patiopuffs.bh\/?page_id=14"},"modified":"2025-11-04T15:07:34","modified_gmt":"2025-11-04T15:07:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/patiopuffs.bh\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4396af e-flex e-con-boxed e-con e-parent\" data-id=\"f4396af\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad191f7 elementor-widget elementor-widget-text-editor\" data-id=\"1ad191f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p data-start=\"313\" data-end=\"344\"><strong data-start=\"313\" data-end=\"330\">Last Updated:<\/strong> 4 November 2025<\/p>\n<p data-start=\"346\" data-end=\"538\">At <em data-start=\"349\" data-end=\"402\">Patio Puffs Online Store (Individual Establishment)<\/em> (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d), customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.<\/p>\n<h3 data-start=\"540\" data-end=\"555\"><strong data-start=\"544\" data-end=\"555\">Returns<\/strong><\/h3>\n<ul data-start=\"556\" data-end=\"954\">\n<li data-start=\"556\" data-end=\"636\">\n<p data-start=\"558\" data-end=\"636\">Returns are accepted within <strong data-start=\"586\" data-end=\"596\">7 days<\/strong> from the date you receive your order.<\/p>\n<\/li>\n<li data-start=\"637\" data-end=\"752\">\n<p data-start=\"639\" data-end=\"752\">The item must be <strong data-start=\"656\" data-end=\"666\">unused<\/strong>, <strong data-start=\"668\" data-end=\"697\">in its original packaging<\/strong>, and in the <strong data-start=\"710\" data-end=\"728\">same condition<\/strong> that you received it.<\/p>\n<\/li>\n<li data-start=\"753\" data-end=\"834\">\n<p data-start=\"755\" data-end=\"834\">Proof of purchase (receipt, invoice, or order confirmation) must be provided.<\/p>\n<\/li>\n<li data-start=\"835\" data-end=\"954\">\n<p data-start=\"837\" data-end=\"954\"><strong data-start=\"837\" data-end=\"852\">Custom-made<\/strong>, <strong data-start=\"854\" data-end=\"870\">personalized<\/strong>, or <strong data-start=\"875\" data-end=\"889\">used items<\/strong> are not eligible for return due to hygiene and safety reasons.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"956\" data-end=\"971\"><strong data-start=\"960\" data-end=\"971\">Refunds<\/strong><\/h3>\n<ul data-start=\"972\" data-end=\"1379\">\n<li data-start=\"972\" data-end=\"1083\">\n<p data-start=\"974\" data-end=\"1083\">Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/p>\n<\/li>\n<li data-start=\"1084\" data-end=\"1188\">\n<p data-start=\"1086\" data-end=\"1188\">Approved refunds will be processed within <strong data-start=\"1128\" data-end=\"1150\">7\u201314 business days<\/strong> to your original method of payment.<\/p>\n<\/li>\n<li data-start=\"1189\" data-end=\"1261\">\n<p data-start=\"1191\" data-end=\"1261\">Shipping or delivery charges (if applicable) are <strong data-start=\"1240\" data-end=\"1258\">non-refundable<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1262\" data-end=\"1379\">\n<p data-start=\"1264\" data-end=\"1379\">For payments made via <em data-start=\"1286\" data-end=\"1298\">BenefitPay<\/em> or <em data-start=\"1302\" data-end=\"1320\">Cash on Delivery<\/em>, refunds may be issued as store credit or bank transfer.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1381\" data-end=\"1398\"><strong data-start=\"1385\" data-end=\"1398\">Exchanges<\/strong><\/h3>\n<ul data-start=\"1399\" data-end=\"1602\">\n<li data-start=\"1399\" data-end=\"1482\">\n<p data-start=\"1401\" data-end=\"1482\">Items may only be exchanged if they are <strong data-start=\"1441\" data-end=\"1465\">defective or damaged<\/strong> upon delivery.<\/p>\n<\/li>\n<li data-start=\"1483\" data-end=\"1602\">\n<p data-start=\"1485\" data-end=\"1602\">To request an exchange, please contact us within <strong data-start=\"1534\" data-end=\"1546\">48 hours<\/strong> of receiving your order at <strong data-start=\"1574\" data-end=\"1599\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1576\" data-end=\"1597\">support@patiopuffs.bh<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1604\" data-end=\"1628\"><strong data-start=\"1608\" data-end=\"1628\">Shipping Returns<\/strong><\/h3>\n<ul data-start=\"1629\" data-end=\"1766\">\n<li data-start=\"1629\" data-end=\"1766\">\n<p data-start=\"1631\" data-end=\"1766\">Customers are responsible for paying return shipping costs unless the return is due to an error from our side or a defective product.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1768\" data-end=\"1783\"><strong data-start=\"1772\" data-end=\"1783\">Contact<\/strong><\/h3>\n<p data-start=\"1784\" data-end=\"1896\">For return or refund inquiries, please contact us:<br data-start=\"1834\" data-end=\"1837\" \/>\ud83d\udce7 <strong data-start=\"1840\" data-end=\"1865\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1842\" data-end=\"1863\">info@patiopuffs.bh<\/a><\/strong><br data-start=\"1865\" data-end=\"1868\" \/>\ud83d\udcde <strong data-start=\"1871\" data-end=\"1896\">+973 39648426<\/strong><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last Updated: 4 November 2025 At Patio Puffs Online Store (Individual Establishment) (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d), customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Returns Returns are accepted within 7 days from the date you receive your order. The item must be unused, in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":6908,"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/6908"}],"wp:attachment":[{"href":"https:\/\/patiopuffs.bh\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}